Legal notice

Dealer: AI AVATAR PTE. LTD., (Singapore Corporation) Joint Company AI AVATAR JAPAN

Representative person: Ayako Miyauchi

location: Joint company AI AVATAR JAPAN, 105-0001, 4-1-1 Toranomon, Minato-ku, Tokyo, Kamiya Town Trust Tower 21F

telephone number： 050-1752-9975

email address：support@aiavatar.work

Selling price：Display at each product page at the price excluding tax

Required fees other than the product price：Fee, delivery fee, consumption tax for payment.

Payment method and payment time：Credit payment (card payment when ordering) Convenience store payment bank transfer carrier payment


Credit card payment : Depending on the closing date of the credit card used and the contents of the contract, payment will be made when the order is confirmed.

Please contact your card company for details.


Product delivery time： 5Within business days

Product delivery method：We will usually ship within 5 business days from your order.

About returned goods, defective products, cancellations： 

● Subscription service:

The monthly payment date is the same day as the first purchase date.

For example, if you purchase on October 5, the next payment will be made on November 5.
If there is no scheduled payment date (eg, February 29, etc.), it will be settled the next day.
The fee is fixed monthly without daily calculation.
The subscription service can be canceled at any time until the day before the next update date.

The subscription service cannot be returned or refunded after downloading.

Unless customers cancel the subscription service by the day before the payment date of the subscription service ends, the customer will automatically become a regular subscriber for this subscription service, and the latest monthly usage fee at that time It is automatically charged in the payment method provided by the customer.

How to cancelHerePlease confirm.


● Avatar for CHEERCAST Service:
Cancellations or returns due to customer reasons after downloading are not accepted.
Since the product is immediately provided to the customer as a digital content, once the purchase is completed, the content cannot be returned or refunded.

Please contact the customer support if the product is clearly defective or a wrong product is provided.
Customer support:support@aiavatar.work

Handable period
If you contact us within 7 days after downloading the product


● Avatar for Game Pi:
Cancellations or returns after downloading are not accepted.
Since the product is immediately provided to the customer as a digital content, once the purchase is completed, the content cannot be returned or refunded.

If the product has a clear defect or a wrong product is provided., Up to customer supportPlease contact me.
Customer support:support@aiavatar.work

Handable period
If you contact us within 7 days after downloading the product

●CHEERCAST servicePoints:
Points after purchase cannot be refunded or exchanged.

● T -shirt:
We cannot accept the size and design change or cancellation after purchase.

In the case of initial failure under our responsibilities, we will replace it.To customer supportPlease contact me.
Customer support:support@aiavatar.work

Handable period
If you contact us within 7 days after the product arrives

 

Payment method and payment time:Credit payment (card payment when ordering) Convenience store paymentCash on delivery payment

Credit card payment: Depending on the closing date of the credit card you are using, the payment will be made when your order is confirmed.
Please contact your card company for details.

 
Product delivery timeProduct delivery method:

We will usually ship within 5 business days from your order.
* We will contact you by e -mail when the product shipment is completed, but if the delivery is crowded, the e -mail notification of the delivery completion may be delayed or you may not be able to send it. Please understand.
* If you are delayed, we will notify you by e -mail.

 

About returned goods, defective products, cancellations:

Returned goods, refunds, exchanges, cancellations, orders ordered, etc. (the size, incorrect order, different image, long -term absence or refusal, or other circumstances, etc.) after the order is confirmed. We cannot accept changes (replacement of colors and sizes, canceling some products, changing quantity, etc.).
In addition, one -sided return of the product is strictly refused.

However, we will return and exchange products only in the following cases.

1. The contents and quantity from your ordered product were different
2. The product was a defective product (damage, scratches, dirt, etc.)
We will inform you of how to respond, so describe [Order number, product name, color, size, product status].Please contact us to the inquiry form.
We will bear the shipping cost for return.
* If there is stock, it will be replaced, and if it is sold out, it will be repaired only when refund or repair is possible.
* If there is no defect as a result of the inspection, the product determined that it is within the product standard will be returned to the customer by cash on delivery.

In the following cases, we can not accept replacement and return.
・ If it has been over 8 days after arrival
・ Products used, re -corrected, washing, and cleaning
・ Products that you have processed or customized by you
・ Delivery book, product tag label, or lost product
・ Products that have odor, dirt, and scratches under the customer
・ Products that opened the package (products with packages are part of the product, etc.)
・ When product packages and instructions are stained, damaged, lost, or discarded
・ When the state at the time of return is very different from the state at the time of delivery
・ The product that we arrived at our company after 7 days or more from the date we announced the return information by e -mail by e -mail.
・ When product packages and instructions are stained, damaged, lost, or discarded
・ When the state at the time of return is very different from the state at the time of delivery

If you purchase at the online store, the delivery of products for returned and exchanged shall be used by the delivery company in principle, and delivery cannot be performed via the actual store.

  • inquiry

    Please contact us by email

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Provision of Personal Data to Third Parties

Your Agreement

Our company may provide certain personal data collected from users to the issuer of their credit cards for fraud detection and prevention purposes.

If the issuer of your credit card is located outside Japan, your personal data—including your name, telephone number, email address, and information related to your internet environment—may be transferred to the country where the issuing company operates.

Transfer of Personal Data to Foreign Entities

In accordance with Japan’s Act on the Protection of Personal Information (APPI), we notify users that:

  • The country or region where the credit card issuer is located may not have the same level of personal data protection as Japan.
  • Since the information we collect from users does not allow us to determine the country in which the issuing company of your credit card is located, we are unable to provide the following details:
    • The name of the country where the issuing company is located
    • Information about the personal data protection system in that country
    • The personal data protection measures implemented by the issuing company
  • We do not have direct control over the data protection measures adopted by the issuing company.
    Users may check information regarding personal data protection systems in different countries on the Personal Information Protection Commission (PPC) website: https://www.ppc.go.jp.
Handling of Minors’ Personal Data

If you are under the legal age, you must obtain the consent of a parent or legal guardian before using our services.

User Acknowledgment

By using our services, you acknowledge and agree that your personal data may be transferred to a foreign entity for fraud prevention purposes, and that the data protection laws in that country may differ from those in Japan.

Provision of Personal Data to Third Parties

Your Agreement

Our company may provide certain personal data collected from users to the issuer of their credit cards for fraud detection and prevention purposes.

If the issuer of your credit card is located outside Japan, your personal data—including your name, telephone number, email address, and information related to your internet environment—may be transferred to the country where the issuing company operates.

Transfer of Personal Data to Foreign Entities

In accordance with Japan’s Act on the Protection of Personal Information (APPI), we notify users that:

  • The country or region where the credit card issuer is located may not have the same level of personal data protection as Japan.
  • Since the information we collect from users does not allow us to determine the country in which the issuing company of your credit card is located, we are unable to provide the following details:
    • The name of the country where the issuing company is located
    • Information about the personal data protection system in that country
    • The personal data protection measures implemented by the issuing company
  • We do not have direct control over the data protection measures adopted by the issuing company.
    Users may check information regarding personal data protection systems in different countries on the Personal Information Protection Commission (PPC) website: https://www.ppc.go.jp.
Handling of Minors’ Personal Data

If you are under the legal age, you must obtain the consent of a parent or legal guardian before using our services.

User Acknowledgment

By using our services, you acknowledge and agree that your personal data may be transferred to a foreign entity for fraud prevention purposes, and that the data protection laws in that country may differ from those in Japan.